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General Conditions of Carriage
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General Conditions of Carriage

For purposes of the General Conditions of Carriage, and unless the context clearly indicates a different direction, the words and expressions indicated below shall have the following meaning, when beginning with a capital letter:

"Inspector" 

It means the individual at the service of Fertagus, certified accordingly to the Law, considered, for all purposes, a public order agent who, besides collecting the Official Reports, can claim the intervention of public force authorities and, pursuant to the law, arrest the offenders in the act.

“Misdemeanour Agent”

It means the individual fined by the Inspector, through the notification of the infringement charged.

“Official Report”

SIt means the statement issued by any certified Inspector at the service of Fertagus, on the exercise of their functions and containing the mentions provided by Law, including the identification of the infringement and correspondent offender.

“Transport Application”

It means an application installed on a smartphone that allows the use of services that Fertagus intends to make available and accessible through this mean.

“Ticket Office”

It means the place where the sale of tickets and the customer service are carried out, within duly announced hours of operation.

“Bank card”

CAIXA VIVA bank card corresponds to a hybrid card: bank card with a transport application, which main characteristic is the accommodation of the two independent applications on the same card, bank application and transport application, which allows to use the Transports of the adherent Operators, through tariffs established by them.

“Lisboa Viva Card”

It means the identification card, personal and non-transferable, for the use of public transports, equipped with contactless technology, which enables the access to the use of the transport of several transports operators on the Metropolitan Area of Lisbon, through the load of transport tickets from each Operator, combined tickets and also zapping transport units, to the maximum of 4 contracts. Its purchase implies the acceptance of the conditions on the request of the identification card for public transports - Lisboa Viva Card.

"Viva Viagem Card"

It means the electronic card which allows the load of Simple and Pre-Purchased Tickets of the same Type/Origin/Destination/Tariff and zapping units.

"Transport Contract"

It means the Contract entered with the Operator, in which the latter undertakes to provide to the Passenger the transport service through a valid and validated Transport Ticket from the place of origin to the destination, accordingly to the general conditions of carriage announced.

“Concession Contract”

It means the Concession Contract entered between the Portuguese State and Fertagus for the operation of the Suburban Passenger Transport Service on the North-South Railway Line.

“Operation Day”

It means the period comprised between the departure time of the first train from the Station of Coina and the arrival time of the last train to this Station.

“Valid Identification Document”

It means the Identity Document or the Citizen Card or the Passport or the Driving License.

“Invoice”

Invoice or simplified invoice corresponds to the commercial document which proves the acquisition and payment of the transfer of goods or provision of transport services. This document also proves the existence of a Contract on the Lisboa Viva or Viva Viagem Cards or on another support aimed for the transport contract.

 “Station”

It means the infrastructure intended for the boarding and disembarkation of passengers and it can be the Station of Roma-Areeiro, Entrecampos, Sete Rios, Campolide, Pragal, Corroios, Foros de Amora, Fogueteiro, Coina, Penalva, Pinhal Novo, Venda do Alcaide, Palmela and Setúbal.

“Open Stations”

It means the Stations which are not equipped with access control doors to reserved areas for Passengers who hold valid and validated Transport Tickets and they are: Station of Setúbal, Station of Palmela, Station of Venda do Alcaide, Station of Pinhal Novo, Station of Campolide, Station of Sete-Rios, Station of Entrecampos and Station of Roma-Areeiro. These stations are equipped with validators for the transport ticket’s validation.

“Closed Stations”

It means the Stations which are equipped with access control doors to reserved areas for Passengers who hold valid and validated Transport Tickets, commanded by validators or turnstiles (which allow the access to the commercial area) and they are: Station of Penalva, Station of Coina, Station of Fogueteiro, Station of Foros de Amora, Station of Corroios and Station of Pragal.

“Fertagus”

It means Fertagus - Travessia do Tejo, Transportes, S.A..

 “IMT”

It means the Institute for Mobility and Transport or any entity that might legally replace it.

“Law”

It means the Portuguese law, including the constitutional and ordinary law and the regulations applicable to Fertagus pursuant to the Concession Contract.

“Limits of the Boarding platform”

It means the line of existent validators on the Station’s atriums or platforms or by fixed devices (access control doors commanded by validators) aimed to control the entrances and exits or also by any type of appropriate signage for the purpose. In the absence of these delimitations, the use of the service begins with the transposition of the entrance doors of the trains or buses.

“Automatic Ticket Machine”

It means the equipment provided by Fertagus on the Stations, where the purchase of Fertagus tickets may be directly carried out by the Customer.

“Operator”

It means the passenger collective public transport service provider.

“OTLIS”

It means the Complementary Group of Companies (CGA) which aims to create value for the Transport, Joint and Adherent Operators through an efficient management of central systems and shared resources in the Metropolitan Area of Lisbon.

“Parking Lot”

It means the parking lots operated by Fertagus or by a company hired for that purpose.

“Passenger or Customer”

It means any individual to whom a transport service under the Transport Contract is provided.

"Passenger with Reduced Mobility"

It means any individual whose mobility is permanently or temporarily limited due to a disability or incapacity, including age.

“Fertagus Employees”

It means all the employees or service providers of Fertagus who are duly identified.

“Viva Portal”

Online platform implemented by OTLIS which provides several functions to the Customers in terms of information, transport tickets load and Lisboa Viva Card requests.

“Allocated Service”

It means the Fertagus Service, primarily, and the Sulfertagus Service, secondly.

“Fertagus Service”

It means the suburban passenger railway transport service on the North-South railway line between the Stations of Roma-Areeiro, Entrecampos, Sete Rios, Campolide, Pragal, Corroios, Foros de Amora, Fogueteiro, Coina, Penalva, Pinhal Novo, Venda do Alcaide, Palmela and Setúbal.

“Sulfertagus Service”

It means the collective passenger road transport service of connection to the stations of Pragal, Corroios, Foros de Amora, Fogueteiro and Coina, controlled by Fertagus and the suburban passenger railway transport service on the North-South railway line between the Stations of Roma-Areeiro, Entrecampos, Sete Rios, Campolide, Pragal, Corroios, Foros de Amora, Fogueteiro, Coina, Penalva, Pinhal Novo, Venda do Alcaide, Palmela and Setúbal.

“South Service”

It means the collective passenger road transport service of connection to the stations of Pragal, Corroios, Foros de Amora, Fogueteiro and Coina, controlled by Fertagus.

“Reduced Tariff”

It means the advantage associated to a Transport Ticket, pursuant to point 12. of the General Conditions of Carriage.

“Daily Utilization Fee”

It means the amount to be borne by the customer in the case of exchange of Transport Tickets or amount refund. It is calculated through the following formula: pass price x 12.5% x no. of days from the beginning of the pass’s validity.

“Multibanco Service Fee”

It means the amount to be borne by the customer in the case of exchange of Transport Tickets or amount refund. If the validity has not yet started, the amount of the ticket, with the commission charged by SIBS or other intermediate sales entity, is refunded to the Operators for the operation’s execution.

“Service Fee”

It means the amount to be borne by the customer in the case of return of the transport ticket loaded on Lisboa Viva before the beginning of the validity.

“Nominative Ticket”

It means the Transport Ticket issued by Fertagus corresponding to a Subscription or to a Pass, pursuant to point 6.2 of the General Conditions of Carriage.

“Transport Ticket”

It means a ticket issued by Fertagus or other entity authorized by Fertagus, on a magnetic contactless support or on a transport application which identifies the right of use of the service accordingly to a time, space and price validity, accordingly to the General Conditions of Carriage announced.

“Valid Transport Ticket”

It means the validated transport title from the place of origin to the destination, used accordingly to the provisions of these general conditions of carriage, namely pursuant to point 7.

“Transport”

It means the transport service carried out by Fertagus within the Allocated Service.

“Validation”

It means the crossing, reading and acceptance of the Transport Titles on the Fertagus validators installed on the Stations, Parking Lots or on the Sulfertagus Service buses, validating the Tickets for the Allocated Service through the unload of the correspondent trip or through the entrance validation (Begin trip) of a transport application to which Fertagus has adhered.

“Bicycle”

It means the two-wheeled vehicle driven by the driver’s effort through pedals or similar devices.

The electric bicycles (with a maximum continuous power of 0.25 Kw), which are similar to the traditional bicycles regarding its dimension and occupied space, are also included in this typology.

“Trip”

It means the trip of one Passenger documented by a transport ticket, from the moment he/she validates his/her transport ticket and crosses the Limits of the Boarding platform of a station or enters a Sulfertagus Service bus, to the moment he/she crosses the exit channels of another Station or leaves the Sulfertagus Service bus, or on the moment the entrance validation (Begin trip) and correspondent exit validation (End trip) are carried out on a transport application to which Fertagus has adhered.

 

 
INF.I.070 – 05 de janeiro de 2018