Fertagus has tried, whenever is possible, promoting the integration of all its customers and responding to their mobility needs.
The elimination of barriers, information and communication services have
been our priority in order to allow the autonomy and equality of all.
Symbol of Accessibility (inclined globe with an overlay grid and a keyhole)
The exhibition of this symbol does not guarantee that Fertagus’
institutional site is 100% accessible, but it shows that in its creation an
effort was made to increase accessibility to all users, including individuals
with special needs.
Given the principles
of perceptibility, operability, robustness and understanding regarding the
accessibility of the website, Fertagus’ institutional site has the compliance
level - AA (2nd best criterion of success). Acquisition of transportation tickets
You can purchase your transportation ticket in one of the 11 ticket offices in Fertagus stations, in automatic vending machines, in ATM (only available for reloads of regular titles) or online via Portal Viva - https://www.portalviva.pt (only available for reloadings of regular tickets).
All stations served by Fertagus have lifts or ramps
for people with disabilities.
implementation of this action aims to achieve one of the guiding principles of
Fertagus while a company directed to all segments of customers including those
who suffer from visual impairment. They are available at the stations of
Pragal, Corroios, Foros de Amora, Fogueteiro and Coina.
The Fertagus stations that have access doors for
validation of tickets are adapted for people with reduced mobility
(wheelchairs, push chairs, etc.).
sound and visual information about the movement of trains available on the
All stations served by Fertagus (except Rome-Areeiro)
have bicycle parking available near their main entrances.
At Fertagus stations of Pragal and Coina you can now
connect to the internet while you´re waiting for the train, through the service
trains are equipped with audible and visual information for passengers,
including information of the next stops and the network of transportation at in
the carriages of Fertagus train have seats reserved for priority customers,
these places are identified with appropriate signage and are differentiated
with red eat. Also inside the train there are specific places for wheelchairs,
these places are available in the first and last carriage of the train where
the entrance step is lowered, and these places can be used for baby cars, bikes
or luggage, in this order of priority.
can travel on the train at any time, except in situations where there is a
large crowd of passengers, the maximum number of bikes per train being 4.
(companions of disabled clients) can travel free and must carry a badge issued
by a national or international establishment for training assistance dogs. See
the remaining conditions for the transportation of pets here.
Sulfertagus buses have seats reserved for priority customers, those places being
identified with appropriate signage.
can travel free on buses whenever they are properly closed in a container
suitable for transport as hand volume. Assistance dogs (companions of disabled
guests) can travel free and must carry a badge issued by a national or
international establishment for training assistance dogs.
transportation of bicycles is not allowed on Sulfertagus buses.
parking facilities provide places for people with reduced mobility and for the
priority customers to enjoy those places the vehicle, must display the
appropriate badge clearly.
The following Fertagus parking facilities have access to costumers with reduced mobility:
Pragal : Covered Car Park
Corroios : Outdoor Park C2 and C5
Foros de Amora : Outdoor Park A4
Fogueteiro : Outdoor Park F3
Coina : Outdoor Park CN 1
Customer support - assistance to people with reduced mobility