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How to Become a Customer?

Occasional Customer

If you wish to make occasional trips, you must purchase the VivaViagem card (0,50€) where you can upload single tickets and 5 or 10 pre-paid trips with the same origin-destination.

To purchase the card, you should go to any Fertagus ticket office or to vending machines that are in the stations, get your VivaViagem card and load it with the trips you wish to make and then perform the validation, always before the trip, in the validators available at the stations.

This card only allows the loading of the same trips.


The Viva Viagem card is rechargeable and reusable for one year and can be used in all Transport Operators within the Lisbon Region.

Regular Customer

If you want to make regular trips, you should have the Lisboa Viva card, which work as a pass, personal and intransmissible, where you can load transport tickets with a validity of 30 days. To obtain this card you should go to a Fertagus ticket office or another ticket office of a transport operator of the Lisbon region.

You should take with you an updated picture, an identification card and fill out a request form. Check out the conditions for the acquisition of the Lisboa Viva card.

Passes loaded on your Lisboa Viva card are valid for 30 days after loading (acquisition). This card can be used in all transport operators within the Lisbon region, including TST, MTS, Sulfertagus and also in Fertagus parking facilities.